Resources
Warranty Note
A warranty note for South African press owners, setting out covered items, exclusions, service records, and parts handling requirements.
How Warranty Note fits into after-sales support
This warranty note sets out what is covered on our flexo press supply, what falls outside cover, and which service records must be kept. It also explains parts handling requirements for South African press owners, so claims can be checked against the actual machine history.
Read the Warranty Note against the exact press supplied, not against a similar line in another plant. Coverage on a CI, narrow-web, or stack press depends on the fitted components, the recorded commissioning details, and whether routine checks were logged properly. In South African conditions, power events, dust, humidity, and wash-up practice all matter when a fault is assessed.
Keep the handover photos, serial plates, and service entries together from the first day of production. When a claim is raised, those records help show whether the issue sits with a covered item, normal wear, or handling outside the stated requirements. A clear machine history is especially important where more than one shift works the same press.
Items covered on the press
The note identifies the parts and assemblies supplied with the machine and explains how cover applies to them. It also separates manufacturing or supply issues from consumables, routine adjustments, operator damage, and wear that develops through production use. That distinction helps press owners check a fault before parts are removed or replaced.
Before sending a claim, compare the fault to the Warranty Note, the service record, and any maintenance entries for the same section of press. Include photos of the affected area, the time the fault first appeared, and the checks done before shutdown. Use the website contact form for the initial submission so the machine details stay with the case file.
- Covered assemblies listed by machine
- Service log kept with dates
- Photos of failed part attached
Checks before a warranty claim
Record the press model, serial number, running substrate, ink system, and the station where the fault showed up. Note whether the issue started after installation, after a parts change, or after a production interruption such as a mains failure. For plants in Johannesburg, Durban, Cape Town, and other regional sites, that detail helps tie the claim to actual operating conditions.
Do not strip the assembly further than basic fault finding unless the note calls for it. Keep removed parts labelled, store them clean and dry, and retain the packaging where replacement items were supplied. Coastal corrosion, inland dust, and inconsistent power can all affect how evidence is checked on South African press installations.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
Records that support assessment
Send the Warranty Note with photos of the issue, the timing of the fault, and what troubleshooting has already been done. Keep the subject line factual.
File the Warranty Note with commissioning paperwork, service reports, parts invoices, and any later modification records. If an anilox, doctor blade system, drying unit, or drive setting was changed after handover, keep that note with the machine file as well. Those records help show whether the reported fault matches the supplied configuration.