Support

Support from Flexo Printers

Send your support note through the contact form with the machine issue clearly stated. A clear photo of the fault helps most, along with the press model and your town.

Support queries are handled from Sunnyrock, Gauteng during normal business hours. Support starts with direct contact, not a maze of portal forms.

First checks before you write

Note the power status, substrate in use, last settings or firmware change, and whether the fault started after a shift, weather, or handover change. Dry Highveld conditions and coastal moisture do not affect a press in the same way. Teams in Bloemfontein and Cape Town save a round trip when that context is in the first message.

What we send back

A clear sequence: what to check first, what to photograph next, and when to pause for parts or a site visit. If a showroom or technical meeting helps, we arrange it. Operated by Astros Marketing (Pty) Ltd from Sunnyrock 1401.

Escalation without drama

If production is down, put URGENT and the support path in the subject line. Include a phone number for a short discussion. We will indicate when a remote check is suitable and when Bloemfontein needs an on-site inspection.

Keep exploring

Products · Solutions · Contact · Contact form.

Questions on Support? Send your support question through the contact form and include your city, production timing and press model. These messages are handled from Sunnyrock, Gauteng in ordinary business hours.

Flexo press options in Sunnyrock, Gauteng

We keep this support page tied to actual press faults, not general wording. If your support case does not match the steps above, state that at the start. Restricted site access, hygiene controls, unstable power, or export packing needs can change the support sequence. A brief fault note with real constraints helps most. Flexo Printers is here for buyers who already know the floor and need a supplier that answers plainly. Send the city, the production week under pressure, and the fault already seen on press. That gives our Sunnyrock team enough to assess the next support step.

Support For South African Print Buyers

South African packaging buyers usually need machine-specific guidance, not another broad flexo summary. They need a flexo supplier who can match the support route to the actual site conditions, whether that is Highveld dust, coastal moisture, or a press fault on night shift. Flexo Printers writes for that reader. Keep the mail short. Keep the photos honest. Keep the subject line tied to Support. A clear fault brief helps us point you to the right support path, identify the correct part, and leave the next crew with proper machine notes. If your query touches two support paths, list both in the first mail so we can separate a parts issue from a commissioning or escalation item.