Support
Parts support
A practical route for parts support on South African packaging floors, written for teams who need the right component details first time.
How parts support works in a production week
The parts desk page is for spares and replacement components on CI, narrow-web, and stack flexo presses. Send the exact machine details, part reference where available, and clear photos so the component can be matched properly.
Begin with the exact press identity and the failed component. Model, serial number, station position, drive details, and clear photos help distinguish between similar assemblies on CI, narrow-web, and stack machines. Include whether the fault sits in the unwind, print deck, drying section, web guide, rewind, or doctor blade area.
Photographs should show the damaged part in place before removal. Capture the mounting face, cable entries, air lines, shaft size, and any label plate so the replacement can be checked against the machine build. If a bearing, sensor, solenoid, or gear has already been removed, place it beside a ruler and photograph both sides.
Machine details that prevent wrong parts
A useful parts brief states what the press was doing when the failure appeared. Note the substrate, running speed, print repeat, tension conditions, and whether the issue followed a wash-up, sleeve change, or power interruption. That context often separates a worn consumable from an electrical or pneumatic fault.
For accurate matching, send the machine model, serial plate and part number if legible through the contact form. Include drive side or operator side location, quantity needed, and whether the item came off a CI, narrow-web, or stack unit. Bellville references only help when they match the press layout and the failed component.
- Model and serial captured from nameplate
- Clear images of labels and fittings
- Part number where still readable
Checks that matter on SA sites
Humidity at the coast and dust inland can change how parts fail. Sensors foul differently in Durban than they do on drier inland sites, while corroded fasteners and oxidised connectors are more common near sea air. Include your location if storage or operating conditions may have affected the component.
Power instability can trip drives, damage boards, and expose weak contactors. Record whether the machine stopped during start-up, at production speed, or after a mains interruption, because that changes the likely parts list. On older press lines, send a photo of the cabinet door and the drive label to avoid mismatching generations.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
Information to send with spares requests
Send the parts brief with photos, machine model, serial details, timing, and the failed item if known. Keep the subject line clear.
List the quantity needed and whether the item is for immediate replacement, shelf stock, or a planned maintenance stop. If the failed item came from a repeat fault, mention the last replacement date and any adjustments made before failure. For pneumatic and electrical items, include voltage, pressure rating, and connector type where visible.